Complaints Policy

1. Purpose

This Complaints Policy explains how Bloomrypolishir handles complaints about our outdoor lifestyle planning services. We take all complaints seriously and aim to resolve them fairly and promptly in accordance with the Australian Consumer Law.

2. How to Lodge a Complaint

You may lodge a complaint by any of the following methods:

• Email: help@bloomrypolishir.world
• Phone: +61 7 5589 5000 (Monday to Friday, 9:00 am – 5:00 pm AEST)
• Post: Bloomrypolishir, 192 Syndicate Rd, Tallebudgera Valley QLD 4228, Australia
• Online: Contact form with subject "Complaint"

Please include your name, contact details, a description of the issue and any supporting documents such as invoices or correspondence.

3. Our Process

Step 1 — Acknowledgement

We will acknowledge your complaint within 2 business days of receipt.

Step 2 — Investigation

A senior team member will review the matter, which may include contacting you for further information. We aim to complete investigations within 14 business days.

Step 3 — Resolution

We will provide a written response outlining our findings and proposed resolution. This may include a revision of deliverables, partial refund or other remedy as appropriate under the Australian Consumer Law.

4. Escalation

If you are not satisfied with our response, you may request escalation to a director-level review within 10 business days of receiving our initial resolution. A final written response will be provided within 10 business days of the escalation request.

5. External Dispute Resolution

If the matter remains unresolved, you may contact:

• Queensland Office of Fair Trading — qld.gov.au/law/fair-trading
• Australian Competition and Consumer Commission (ACCC) — accc.gov.au

6. Privacy

Complaint records are handled in accordance with our Privacy Policy and retained for a minimum of 3 years for regulatory purposes.